Every channel.
One agent.
Lilly answers your customers on WhatsApp, Facebook, Instagram, Telegram and your branch kiosk. She finds the part in your own stock, works out the price in N$ with 15% VAT, and sends a numbered quote the customer can accept online.
| Front brake pads (set) | N$ 1,150.00 |
| Delivery to Swakopmund | N$ 180.00 |
| Subtotal | N$ 1,330.00 |
| VAT 15% | N$ 199.50 |
| Total | N$ 1,529.50 |
Customers ask. Then they wait. Then they buy elsewhere.
A message at 21:00 gets an answer at 09:00
By morning the customer has called two competitors. Lilly replies in seconds, at any hour, with a real price from your stock.
Staff look up stock, open a spreadsheet and retype a quote
Lilly finds the stock and the price for you, adds delivery and VAT, and sends a numbered quote the customer can accept.
Walk-in queues while the phone keeps ringing
A Lilly kiosk at the counter helps walk-in customers find parts and check quotes, so your staff can serve the sale in front of them.
WhatsApp on one phone, Facebook on another, email somewhere else
Every conversation lands in one inbox, with the customer's history attached, whichever channel they used.
A chatbot recites your FAQ. Lilly sells.
She works from your own business data, so an enquiry ends in a quote instead of "please call the office".
| The customer says | Typical chatbot | Lilly |
|---|---|---|
| "Do you have this part?" | Links to a contact page | Checks live stock at every branch |
| "How much?" | Shows a price list, if there is one | Works out the total in N$ with VAT |
| "Can you send it?" | Asks them to phone in | Prices the courier to their town |
| "Send me a quote" | Asks them to email sales | Sends a numbered quote to accept online |
| "I want a person" | Loops back to the menu | Hands the chat to your team straight away |
One console for every conversation
Take over any chat
Pause Lilly on a conversation and reply yourself. She picks up again when you hand it back.
Tickets with a 48-hour SLA
When a customer asks for a person, Lilly opens a ticket and the clock starts, so nothing waits too long.
Customer 360
Every chat, quote and ticket for a customer in one place, whichever channel they used.
Reports
Quotes sent and accepted, what customers ask for, busiest hours, and how often Lilly resolves a chat without staff.
Agent Studio
Set her name, tone and rules, and try changes safely before your customers see them.
→ Sorted. Here's your quote, and a copy is on its way to your email.
← Can someone call me about fitting?
→ We have two at Otjiwarongo. Collect, or courier?
← Thanks, I'll accept the quote tonight
Your data. Your choice of AI.
Each business decides where Lilly's AI runs: hosted by us, or on a server you control, so your customers' conversations stay with you.
Hosted AI
Lilly runs on a hosted AI service. Nothing to buy or install, and you can be live within days.
AI on your own server
Lilly's AI runs on your own server, in your building or a data centre you choose. Your customers' conversations stay with you.
Look, never touch
Lilly can look up your stock and prices. She can never change them.
Protected passwords
Passwords and access keys are encrypted when they are stored.
Verified channels
Messages are checked to confirm they really come from WhatsApp, Messenger or Instagram.
Roles and audit log
Agents, managers and admins only see what their role allows, and every settings change is logged with who and when.
Separate per business
Each business's customers, conversations and quotes are kept apart from every other client.
Retention you set
Customer contact details can be erased automatically once they are older than the period you choose.
Where your customers already are
The same answers, prices and quotes on every channel, and one customer record behind them.
Businesses that sell from stock and quote prices
Automotive parts
Parts and spares dealers, dealerships and workshops with stock in one or more branches.
- The right part for the customer's vehicle
- Stock and price across your branches
- Collection or delivery, priced to their town
Tyres and batteries
Size and fitment lookups, stock per branch, and a quote the customer can accept before they drive in.
Industrial and hardware supplies
Product codes, quantities and courier costs worked out for trade customers in every town.
Run a service or bookings business? Lilly isn't built for that yet. Tell us what you need and we'll let you know when she is.
Frequently asked
Does Lilly work with our existing system?
Yes. During setup we connect Lilly to your stock and prices with read-only access, so she can look things up but never change them.
Can our staff take over a conversation?
Yes. Anyone on your team can pause Lilly on a chat and reply themselves, and hand it back when they're done. If a customer asks for a person, she opens a ticket for your team.
Does she quote in Namibian dollars with VAT?
Yes. Quotes are in N$ with 15% VAT, show your VAT number and business details, and get their own number. The customer receives a PDF and a link where they can accept.
What is the branch kiosk?
A screen at your counter where walk-in customers chat with Lilly, find parts and check a quote by its number or their phone number. It carries your business name, and if they ask for a person your staff can join the chat.
Is our data kept separate from other businesses?
Yes. Each business has its own customers, conversations, quotes and settings, and no other client can see them.
Can the AI run on our own server?
Yes. Lilly's AI can run on a server you control, and if you need everything in-house, the whole platform can be too. Ask us what suits your business.
Can customers phone Lilly?
Not yet. Voice is built and being prepared for launch, so customers without data or a smartphone can call and talk to her. Ask us about the pilot.
Book a demo
Tell us about your business. We'll show Lilly quoting from products like yours, on the channels your customers use.
Or talk to her right now
Lilly is live on Telegram. Ask her for a part the way your customers would.
Open @Lilly101_bot